Terms of Service
Last updated: August 2025
1. Acceptance of Terms
By accessing and using wtb.ai services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
These terms apply to all visitors, users, and others who access or use our AI agent development and deployment services.
2. Service Description
wtb.ai provides custom AI agent development, deployment, and maintenance services for business automation. Our services include consultation, agent design, system integration, testing, and ongoing support.
We develop AI agents that integrate with your existing business systems to automate repetitive tasks and optimize operational workflows.
3. User Responsibilities
Data Accuracy
You are responsible for providing accurate information about your business processes, systems, and requirements. Inaccurate information may affect agent performance and project outcomes.
System Access
You must provide necessary access to your systems for agent integration and testing. This includes API credentials, test environments, and relevant documentation.
Compliance
You remain responsible for ensuring that your use of our AI agents complies with all applicable laws, regulations, and industry standards relevant to your business.
4. Service Availability
We strive to maintain 99.9% uptime for deployed AI agents. Scheduled maintenance will be communicated at least 48 hours in advance.
We are not liable for service interruptions caused by factors beyond our control, including but not limited to internet connectivity issues, third-party service outages, or force majeure events.
5. Payment and Billing
Project Fees
Development projects require 50% payment upon contract signing and 50% upon successful deployment. All project fees are outlined in individual statements of work.
Ongoing Services
Monthly maintenance and support fees are billed in advance. Invoices are payable within 30 days of receipt.
Late Payments
Late payments may result in service suspension. A 1.5% monthly service charge applies to overdue amounts.
6. Intellectual Property
Upon full payment, you own the custom AI agents developed specifically for your business. We retain ownership of our core methodologies, frameworks, and general-purpose tools.
You grant us a limited license to use your business process information solely for the purpose of developing and deploying your custom agents.
7. Confidentiality
We maintain strict confidentiality regarding your business information, processes, and data. Our team members sign comprehensive non-disclosure agreements.
We may use anonymized, aggregated insights to improve our general methodologies, but never in ways that could identify your business or reveal confidential information.
8. Limitation of Liability
Our total liability for any claims arising from our services is limited to the total amount paid by you for the specific project or service in question.
We are not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption.
9. Termination
Either party may terminate ongoing service agreements with 30 days written notice. Development projects may only be terminated at designated milestones.
Upon termination, we will provide documentation and transition assistance. All outstanding invoices remain due, and no refunds are provided for completed work.
10. Modifications
We reserve the right to modify these terms at any time. Changes will be communicated via email at least 30 days before taking effect.
Continued use of our services after modifications constitutes acceptance of the updated terms.
11. Governing Law
These terms are governed by Belgian law. Any disputes will be resolved in the courts of Brussels, Belgium.
For international clients, specific jurisdictional terms may be outlined in individual contracts.